Purchase conditions

TERMS AND CONDITIONS

ORDERS

All the articles that appear on the website are for sale. If the item you want is not in stock at this time, it will be made only upon request. You can also place your order by phone by calling +34 658 821 919 between 09:00 and 14:00 and 16:00 and 18:00 from Monday to Friday. You can place your order 24 hours a day, 365 days a year. All of our descriptions and photographs should be understood as informational material. When you place your order for the first time you will be asked to fill in a form that will contain your information. The price includes the current VAT. The order will only be valid once the payment of the total amount of your purchase has been formalized. Payment must be made in € by payment by card or transfer to the account number that we will provide in our customer service telephone.

QUALITY POLITICS

The item you purchase is a unique piece designed exclusively by Cristina Gallardo Complementos and manufactured by the best professional craftsmen using excellent quality materials. Each of our items undergoes a rigorous quality control that guarantees that you receive an excellent product.

DELIVERY TERM

Currently, our online store distributes only to Europe. Most of the products of the online store are delivered in 24 hours (Shipments to peninsula) Canary Islands and Balearic Islands in 72 hours. Europe 72 hours. Some items are manufactured only upon request. Please, contact us to know the delivery time. The terms may vary depending on the number of orders, the date or the availability of the materials.

PACKAGING AND TRANSPORTATION

Cristina Gallardo Complementos guarantees a packaging that safeguards the integrity of the product that you acquire. For international shipments must take into account the particular conditions imposed by the country of destination in terms of fees, customs, inspections, etc. The shipment is made by courier service. The amount is understood to be included in the price paid at the time of purchase. If at the time of receipt the package is damaged, the buyer must open the package in the presence of the carrier and see if there has been any damage to the product. If so, you should contact by email or phone: +34 658 821 919

RETURN

Except in the case of items that are made to order, you have the right to return within 30 days of receipt. All returned items must be included in the return, including the original packaging, user guides, certificates of authenticity and documentation. The return will only be valid if it respects the indicated period of 30 days and provided that the item is not incomplete, damaged or dirty and no mark of use is observed. To proceed with your return, you must use the prepaid labels that are attached with the Product and call the telephone number indicated on the label to organize a collection. If you prefer, you can make a change for other items for sale at Cristina Gallardo Accessories for the amount resulting from the return. The exchange or refund can only be made effective by the owner of the purchase and in no case by the recipient of the shipment if it does not coincide with the same person.

INTELLECTUAL PROPERTY RIGHTS.

The brand Cristina Gallardo Complementos as well as its applications, trademarks, illustrations, photographs, designs, logos, accessories and packaging are and will remain the property of Cristina Gallardo. It is strictly prohibited its total or partial use, modification, alteration without express authorization.

DELAY OR NON-COMPLIANCE.

Cristina Gallardo Complementos is not responsible in any way for any delay or breach of our obligations that is due to causes beyond our reasonable control such as: acts of God, riots, strikes, natural disasters, acts of government intervention, failures or omissions from third parties as suppliers or error when communicating your address.

DATA PROTECTION CLAUSE.

Under the provisions of Law 15/1999 of December 13, Protection of Personal Data, we inform you that by filling in the registration form your personal data will be incorporated and will be treated in the files owned by Cristina Gallardo Complementos in order to be part of our client base, as well as to keep you informed, even by electronic means, about matters related to the activity of the Company and its services. You can exercise, at any time, the rights of access, rectification, cancellation and opposition of your personal data by email to cristina@cgcomplementos.com, always accompanying a photocopy of your ID.